Privacy Policy.

1. Data controller

The controller of personal data processed through this website is Servo-Tronic, ul. ks. Gołby 59, 34-116 Bachowice, Poland.

Contact regarding personal data: biuro@servo-tronic.com, +48 788 35 40 40.

2. What data we may process

Depending on how the website is used, we may process data voluntarily provided through the form, including in particular: company name, contact person name, email address, telephone number, country, manufacturer and device type, model or part number, fault description, and uploaded photos or files.

If the user requests collection of a device, we may also process data necessary to arrange transport and contact regarding the shipment.

3. Purposes of processing

Data may be used to handle enquiries and service requests, contact the user before repair, prepare technical or commercial information, arrange transport, provide services, and conduct correspondence related to the request.

4. Legal basis for processing

The legal basis may be the user’s consent, taking steps at the user’s request before entering into a contract, performance of a contract, or the controller’s legitimate interest in handling correspondence, website security, and establishing or defending claims.

5. Recipients of data

Data may be entrusted to entities supporting the operation of the website and delivery of services, such as hosting, email and IT providers, courier and transport companies, and other processors acting under appropriate agreements and only to the extent necessary.

6. Retention period

We retain data for the period necessary to handle the request or provide the service, and then for the period required by law or necessary to protect possible claims. Data processed solely on the basis of consent may be processed until consent is withdrawn, unless another legal basis applies.

7. Cookies

The website uses cookies necessary for its proper operation. With the user’s consent, functional and analytical cookies may also be used. Consent settings can be managed through the cookie banner available on the website.

8. User rights

To the extent provided by law, the user may request access to personal data, rectification, erasure, restriction of processing, data portability, and may object to processing. Where processing is based on consent, consent may be withdrawn at any time.

The user also has the right to lodge a complaint with the competent data protection supervisory authority.